Return guidance
Check the terms.
Keep the details.
Before ordering, review the seller’s current return and refund conditions for the exact item and your delivery location.
This guide does not set a return period, promise a refund or confirm return-shipping costs. Order-specific terms must come from the seller.
Before you buy
- Confirm the available size and colour.
- Check return eligibility and any applicable time limit.
- Ask who arranges and pays for return shipping.
- Check any condition or packaging requirements.
If you need to raise an issue
Keep your order confirmation and a clear description of the issue. Contact the seller through its verified channel and request the applicable instructions before sending an item back.
Refund questions
Ask the seller about the assessment process, refund method and expected timing. Keep copies of the correspondence relevant to your order.
Get your enquiry ready →